Question 1

What is KYC and why do I need it?

Accepted Answer

KYC (Know Your Customer) is the process of verifying the identity of clients. It is required by regulators worldwide to prevent fraud, money laundering and financial crime.

Question 2

How long does verification typically take?

Accepted Answer

Most identity verifications complete within 24–72 hours. Business (KYB) and complex cases may take 3–7 business days depending on jurisdictions.

Question 3

Which countries do you support?

Accepted Answer

We operate across 60+ countries spanning North America, Europe, LATAM, MENA, and APAC. Contact us for niche jurisdictions.

Question 4

Is my data secure?

Accepted Answer

Yes. All documents are encrypted in transit and at rest with AES-256. Access is strictly role-based and fully audit-logged.

Question 5

Do you offer API access?

Accepted Answer

Yes — Enterprise plans include REST APIs, webhooks, and SSO for seamless integration into your stack.

Question 6

Can you help with failed verifications?

Accepted Answer

Absolutely. Our remediation team analyses past rejections and prepares a successful resubmission.

Question 7

What payment methods do you accept?

Accepted Answer

We accept major cards, bank transfers, USDT, and selected crypto. Enterprise invoicing available.

Question 8

Do you support exchanges and payment gateways?

Accepted Answer

Yes — including KYC for top crypto exchanges and onboarding support for gateways like Stripe, PayPal, Wise and more.

Frequently asked questions